Grievance Redressal Mechanism

Last updated 28 Sep 2026 · Document reference: GLC-LEG-GRIEVANCE

Statutory escalation desk and nodal officer details per the Information Technology Rules, 2021.

1. Grievance Officer Details

In accordance with the Information Technology Act, 2000 and consumer protection guidelines, our designated Grievance Redressal Officer is:

Name: Mr. Arvind Menon Designation: Head of Trust, Safety & Regulatory Affairs Email: grievance@glowcart.example Address: Glowcart Headquarters, 12th Main Rd, HAL 2nd Stage, Indiranagar, Bengaluru, Karnataka 560038

2. Resolution Timeframe

All complaints received via grievance@glowcart.example are acknowledged within 48 hours with a unique ticket reference number.

Every grievance is thoroughly investigated and redressed within 30 days of receipt.

Glowcart Retail Private LimitedInquiries: legal@glowcart.example